Important Information - Fire Damage

3/7/2018 (Permalink)

• A Nationwide Service Provider

SERVPRO is a Franchise System with over 1,350 independently owned and operated Franchises nationwide. SERVPRO Industries Inc., the Franchisor may be reached at the National Call Center at 1-800-SERVPRO. SERVPRO of Talladega, Clay & Randolph Co. and SERVPRO of St Clair Co may be reached at 256-378-1319.

• Work Authorization

In order to start our emergency and restoration service, you must sign the "Service Authorization Form." This allows us to take action immediately. We do no know your insurance coverage; therefore. it is impossible for us to know exactly what your insurance will cover. It is important to understand you are financially responsible for our services. Your deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.

• References

SERVPRO of Talladega, Clay & Randolph Co. and SERVPRO of St Clair Co. would be pleased to provide references upon request.

• How We Proceed

The following steps may be completed in the emergency service, as determined to be applicable by SERVPRO of Talladega, Clay & Randolph Co. and SERVPRO of St Clair Co.: 

Surveying and Pretesting

First, we will walk through the job with you to determine the areas that have been affected. Second, we will pretest the clean ability of surfaces as needed. Pretesting is a SERVPRO Franchise System process designed to identify those items that will be restorable. Third, we will make a detailed scope and inventory of each affected area. Finally, we will give you a summary of our findings and explain the best steps for restoration.

Extent of Cleaning

We will review the full extent of the smoke damage. However, you and your insurance adjuster have the final say as to the extent of cleaning to be performed. Please consult with your adjuster if you have any questions. You will be responsible for payments of anything your insurance company does not pay.

Window Cleaning

For normal smoke damage, windows will be cleaned on the inside only.